返品・交換・キャンセルについて

Please make sure to confirm our cancellation policy prior to submitting your order.

Cancellations after placing order

Flyerinsatsu_キャンセル画像

Cancellations can be made by PHONE only.

We do not accept cancellations of orders once the data has been approved and sent to print. If an order is cancelled prior to the data being sent to print, we can offer a full refund. If an order is cancelled AFTER the data is sent to print no refund for the printing charge will be given, however in certain cases we can refund the cost of shipping. * If an order is paid via bank transfer, the customer is responsible for any transfer fees incurred.

Please contact us with any questions regarding cancellation and change fees.

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Friday/Saturday Drafts

Our office is open Monday-Friday 9am-6pm. We are closed Saturdays, Sundays and National Holidays.

Cancellations will not be accepted between 6pm Friday through 9am the following business day.

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Returns and Exchanges

We will NOT accept returns in the following cases:
Product is no longer needed, mistakes are found in the content (our data check only checks whether the data is printable or not, we do NOT check for mistakes in content). Incorrect quantity/product order placed by customer.

Please confirm all product specifications before placing your order.

In cases where shipment has not arrived, incorrect order is received, or product is defective in some way (other than mistakes in content or design flaws), please contact our office WITHIN ONE WEEK of scheduled delivery day. Once the returned product has been inspected at our office and determined to be a mistake on our side, reprints (no refunds) will be made and sent free of charge.

Reprinting is not accepted in the following cases:

  • It has been more than one week since the order was received.
  • The material has already been partially used.
  • An error, typo, design flaw is discovered.
  • The order has minor printing defects deemed unavoidable and/or non-critical, is soiled or shows other signs of usage.
  • Scratches or damage that has occured during delivery.

Changes/cancellations CANNOT be made once the order has been sent to print. This includes changes to paper quality, number of copies, shipping address and data changes.

If an order is cancelled all data is removed.

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